Prism Home Healthcare Turns Inefficiencies into Impact with CareSmartz360

Prism Home Healthcare, located in Las Vegas, NV, delivers personal care assistance, companionship, medication reminders, light housekeeping, meal preparation, and respite care to clients in the comfort of their own homes. For four years, their team of 50 caregivers have relied on CareSmartz360 for Medicaid, long‑term insurance, and private duty services.

The biggest challenge before implementation was managing schedules manually and tracking caregiver hours accurately, which led to errors, missed shifts, and time‑consuming payroll corrections..

• Now, with 99% of billing and invoicing automated, the agency has reduced time spent on scheduling, shift management, and billing by 40%, and cut operational costs by approximately 20%.
• Through the caregiver app, caregivers can view schedules, clock-in/out with GPS verification, access detailed care plans, and document visit notes directly in the app—ensuring they are fully prepared during each visit.
• CareSmartz360 removed scheduling inefficiencies by allowing the administrators to easily manage caregiver shifts, track availability, and avoid overlaps or gaps in care.

Before adopting CareSmartz360, Prism Home Healthcare was beset by operational hurdles that undercut both efficiency and the quality of client care:

• Manual scheduling inefficiencies – Scheduling was managed manually, resulting in frequent errors, missed shifts, and difficult last‑minute changes.
• Inaccurate time tracking – The absence of a reliable clock‑in/out system made it hard to capture true caregiver hours, leading to payroll discrepancies and accountability concerns.
• Service delivery gaps – Inefficient processes hampered the consistent delivery of high‑quality care and timely client support.