Making Medicaid Payments Easier & Faster

Founded in 2016, A Loving Hand Home Care is a Jacksonville, Florida-based home care agency providing personalized care and support to its clients.

The agency builds each client’s care around that person’s needs. Sharina Richardson, the agency’s owner, handled billing herself until the agency partnered with CareSmartz360.

As A Loving Hand Home Care grew, billing became harder to keep up with, and all of it rested on one person.

• Manual billing processes – Billing was managed internally, and scheduling took the most manual effort, pulling time away from client care.
• High claim denials and billing inaccuracies – Denied claims and billing errors made it difficult to confirm that every service was billed correctly.
• Authorization management and payer follow-up – Tracking authorizations and following up with payers required steady administrative effort, and an accounts receivable backlog built up along the way.
• Difficulty scaling operations – As the client roster grew, keeping up with billing got harder and the biggest concern was making sure everything was properly billed and paid.