Empower your managers & supervisor

Payer management

• Managers and supervisors can manage multiple payer contract
• They can streamline billing for client & family members, insurance providers, VA benefits, and Medicaid
• CareSmartz360 allows them to maintain Electronic Visit Verification (EVV) system integrated with Sandata, HHAeXchange, and other aggregators

Care plan management

• Managers can personalize client assessments with custom forms
• They can create need-based care plans for clients
• Develop short-term and long-term care plans
• Ensure the best-fit caregiver as per the client's needs
• They can maintain and improve care quality

Client experience management

• Managers and supervisors can derive plans to retain and benefit existing clients
• They can conduct surveys and seek feedback
• Can engage with clients through text messages, email, and audio/video calls
• Influence existing clients for referrals
• Eventually, maintain a good Net Promoter Score (NPS)

Workflow management

• They can reap the benefits of automated tasks — creating and assigning caregiver schedules and matching caregivers with specific client needs.
• Managers can see caregiver assignments, track task completion, and communicate with caregivers in real-time.
• They can easily monitor caregiver availability, qualifications, and performance metrics, allowing for informed decisions about staffing and scheduling.
• Everything is stored electronically, making it easier to track information and ensure regulatory compliance.

Operational management

• Managers can track client calls and review actions
• They can record recruitment, training, and other data
• Authorize expense reimbursements
• Analyze operational performance
• Streamline stakeholder communication
• Ensure regulatory compliance
• Automate administrative tasks

Reporting and analytics

Hundreds of pre-built and custom reports give full-visibility into various business aspects, including –

• EVV compliance
• Shifts and schedules
• Account receivables
• Billing & payroll
• Time tracking
• Missed visits
• Caregiver analytics, and
• HR and Caregiver Compliance