Scheduling efficiency achieved
Time saved
Compliance achieved
Monique Hower, Director of Operations at Aim2ServeU LLC, sought a streamlined solution to manage her home care agency efficiently. The agency has long provided personal and respite care services across Virginia, but found administrative tasks like scheduling, EVV submissions, and Medicaid billing to be time-consuming.
CareSmartz360 transformed Aim2ServeU’s operations by automating 100% of billing and removing ALL compliance-related issues. With the mobile app in daily use, the agency saved 40 hours per week on administrative work, allowing for a stronger focus on client care. The system’s auto-attendant and authorization tracking features ensured seamless operations.
With CareSmartz360’s intuitive platform and reliable support, Aim2ServeU achieved 100% operational efficiency, simplifying EVV submissions and Medicaid claims processing with ease.
“CareSmartz360 has completely transformed our agency’s operations. The system’s ease of use and reliable support have made managing Medicaid claims and compliance a breeze.”
Director of Operations, Aim2ServeU LLC
Aim2ServeU LLC faced significant operational challenges, struggling with time-consuming scheduling, payroll, and billing processes. Managing Medicaid claims and ensuring EVV compliance required extensive manual effort, diverting valuable time from client care.
The agency needed a reliable, all-in-one software solution with seamless onboarding, ongoing support, and automation to streamline tasks. Flexibility was also crucial—allowing management to oversee operations from anywhere.
By reducing administrative burdens, Monique Hower aimed to reallocate time toward improving service quality and caregiver support. The right technology partner would enable Aim2ServeU to enhance efficiency while maintaining compliance and delivering top-tier home care services.
Administrative burdens took time away from client care, making efficiency and automation a priority.
Aim2ServeU LLC’s growth story has been revolutionized by our dynamic, cloud-based platform. The AI-powered solution has helped them scale operations effortlessly, adapting to their expanding needs while streamlining processes and cutting down administrative costs.
With a focus on timely responses, the team offered continuous guidance, ensuring that every concern—from technical difficulties to operational queries—was addressed.
Automated workflows, streamlined timesheets, and detailed notes ensured that every care event was accurately recorded, reducing manual errors.
By integrating a centralized platform that supports remote management, the agency could oversee client information, scheduling, billing, and reporting from anywhere at any time.
The platform’s automated processes for scheduling, time tracking, billing, and reporting have cut administrative workload by 80%. With a cloud-based system, the agency now manages 95% of its operations from anywhere, accessing client data on demand.
Further, digitalizing key functions has reduced reliance on paper documents by 85%, ensuring remarkable growth.
“The CareSmartz360 Agency app contributes to better client care by keeping track of authorization expirations so we can submit new ones on time.”
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