Detoff Cares Achieves Automation Breakthrough with CareSmartz360

Detoff Cares Inc. is a trusted private care agency committed to providing personalized at-home care solutions. With a tailored care plan for every client, Detoff Cares matches families with expertly vetted caregivers available for both once-off and recurring reservations on an hourly or daily basis.

• Over the past two years, their team of 40 caregivers and staff have relied exclusively on CareSmartz360, streamlining Medicaid billing, scheduling, and invoicing.
• Today, 100% of their billing processes are automated, significantly reducing administrative burdens and improving punctuality and efficiency.
• For Detoff Cares, the CareSmartz360 Agency app has significantly contributed to better client care and service delivery, increasing efficiency by 80%.

Before implementing CareSmartz360, Detoff Cares Inc. encountered several operational challenges that impeded overall productivity:

• Overburdened shift coordination – They grappled with inefficient scheduling and labor-intensive shift management processes that drained critical resources.
• Error-prone invoicing – Billing and invoicing consumed excessive administrative time and were prone to errors.
• Tracking deficiencies – There was a severe degradation in caregiver punctuality as there was no way to accurately track work hours.
• Average service quality – Client care and service delivery standards were mediocre, with the agency needing an all-in-one platform to improve these standards.