Operations streamlined
Scheduling time saved
Client-caregiver fit rate
SambaCare is a leading multi-location facility staffing agency catering to 400+ facilities spread across 15+ locations in the U.S. The agency was using a home care software that they soon found to be incompatible with their needs, leading to disorganized operations.
There was suboptimal utilization of all caregivers with specific skill sets as there wasn’t any direct communication between SambaCare, facilities, and caregivers. SambaCare had to handle all scheduling and staffing tasks, which was extremely time-consuming and prone to caregiver-facility mismatch.
Also, SambaCare had limited visibility into available caregivers. They had to spend hours searching databases to find good-fit caregivers and allocating them for over 400+ facilities.
“CareSmartz360 has been a game changer for us because we were using the previous staffing management software with workarounds. And now, we have a straightforward system that works in a few taps.”
CEO, SambaCare
They were facing issues with streamlining caregiver allocations and communication, increasing caregiver retention, and helping them continue to be a first-choice agency in an increasingly competitive market.
They had no centralized system in place to carry out scheduling, which thus became time-consuming and inefficient. In the absence of a central hub, there was a client-caregiver mismatch, which ultimately impacted facility satisfaction.
Also, there was a lot of back-and-forth communication between the agency and facilities regarding shift confirmation as the previous software did not have any shift management and digital signature capabilities for facilities to sign off caregiver shifts.
This directly impacted caregiver utilization, client satisfaction, and overall efficiency.
SambaCare streamlined its operations by utilizing a customizable and comprehensive system. With CareSmartz360, SambaCare could get the best-fit caregivers for specific clients at the right time.
CareSmartz360 developed a dedicated module designed for SambaCare’s facility staffing operations. This module enabled SambaCare to manage facilities more effectively, streamlining their overall operations.
Our platform allowed SambaCare to directly broadcast open shifts to the right caregivers and track all shift requests, improving caregiver utilization and retention, and client satisfaction.
The tool gave SambaCare greater control and visibility over the staffing process. The integration of digital signatures and automated billing and payroll led to enormous time saved.
Our platform brought transparency in communicating open shifts (via the Open Shift Manager) to select caregivers who specialized in rendering relevant home care services to specific clients, maximizing client satisfaction.
CareSmartz360’s advanced shift management and scheduling capabilities allow SambaCare to automate 75% of its staffing operations.
The dedicated facility management portal allows SambaCare to make more informed decisions about staffing needs, leading to 80% increased satisfaction with SambaCare’s services.
As SambaCare can directly broadcast open shifts to specific caregivers (as per the client’s needs), communication is streamlined, enabling SambaCare to find the right client-caregiver fit at the right time.
“The Caresmartz team provided us with a customized solution to meet our needs. They built an entire module, a facility management portal, which has allowed us to work with over 400 facilities. CareSmartz360 has proven to be just the right tool to support our growing business.”
AI Hub