CareSmartz360 has been recognized as one of the top three home care software solutions in Capterra’s 2025 Shortlist for Home Health Care, a competitive annual ranking of the highest-rated and most popular products in the industry.
This prestigious honor – based on verified user reviews and rigorous performance data – highlights the trust that home care agencies nationwide place in CareSmartz360. Today, more than 1,000 home care agencies of all sizes rely on our platform, and the CareSmartz360+ Caregiver Mobile App is used by over 45,000 caregivers across the U.S.
Even more impressive: the platform maintains a 95% client satisfaction rate, reflecting consistently outstanding experiences with support, usability, and overall performance. CareSmartz360 stands out as a leader in helping home care agencies run smarter, more efficient operations.
Capterra’s Shortlist is an independent evaluation that “charts the highest-rated and most popular software products” for each category. Earning a spot among the top three means that CareSmartz360 ranks among the very best home care management platforms according to the people who use it daily.
This honor is driven by the voice of real users – caregivers, schedulers, administrators, and agency owners – who have shared their experiences. The accolade indicates not only a robust feature set, but also an exceptional support team and return on investment that agency leaders appreciate.
★★★★★
“CareSmartz360 is exceptionally user friendly and rapid to respond to any questions or concerns… Their support staff is amazing and helpful.”
“Absolute great service”
Staffing Coordinator
The Shortlist recognition provides powerful social proof for home care businesses evaluating software options. When a platform is both widely adopted and highly rated by peers, it gives agency owners confidence that it’s a proven solution.
The home care software addresses the unique challenges that home care agencies face – from scheduling and caregiver management to billing and compliance – all in one integrated, AI-powered platform. Agency owners and administrators frequently cite the software’s comprehensive functionality and ease of use as major advantages:
CareSmartz360 combines client intake, caregiver scheduling, time tracking, billing, payroll, and more into a single system. This unified approach eliminates the need for multiple tools, streamlining operations and reducing administrative work.
Busy home care teams don’t have time for complicated software. Thankfully, users describe CareSmartz360 as “easy to learn, simple to use”. The interface is intuitive for office staff and caregivers alike, whether on desktop or the mobile app.
Real-time updates and a clear schedule view help coordinators and field caregivers stay on the same page.
In an industry where needs can be urgent, CareSmartz360’s support team has earned rave reviews. Home care agencies report receiving “excellent customer service with quick, friendly support” and guidance whenever questions arise.
Many Capterra reviewers mention the responsiveness of the CareSmartz360 team as a standout benefit, ensuring that no issue goes unresolved. “Anytime we call, they are there to help… We always get the help,” one administrator emphasized.
Knowing that help is just a call away gives agencies peace of mind as they adopt new technology.
For agencies handling Medicaid or VA clients, CareSmartz360 eases the burden of regulatory compliance. The software comes with built-in Electronic Visit Verification (EVV) tools and integrates with state systems to meet Medicaid mandates.
By automatically tracking visits and caregiver location (with GPS check-ins), it helps ensure your agency complies with the 21st Century Cures Act EVV requirements without extra hassle.
Further, the platform is fully HIPAA-compliant, keeping sensitive client data secure. This focus on compliance allows providers to avoid costly errors and stay audit-ready, which is crucial for growing home care businesses.
While some competitors charge per user or require paying for add-ons, CareSmartz360 offers an affordable pricing model that agencies appreciate. “Cost per client was reasonable and we are not charged per user. Also it seemed simple enough to use,” explained one reviewer when comparing options.
The system’s rich feature set (from scheduling to analytics and training modules) comes included, delivering strong value for money.
Whether an agency is small or scaling up to multiple locations, CareSmartz360 provides the tools to grow without breaking the budget. It’s telling that users rate the platform’s value 4.8/5 on Capterra – a reflection of high ROI and cost savings achieved through efficiency gains.
For CareSmartz360, being among the top 3 on Capterra’s 2025 Shortlist is both an honor and a motivation. It reinforces that our customer-centric approach – focusing on agency needs like caregiver scheduling efficiency, error-free billing, EVV compliance, and caregiver engagement – is truly making a difference for providers in the field.
Gartner, Inc. is the world’s leading research and advisory firm, serving more than 15,000 enterprise clients in over 100 countries. Known for carrier‑grade insights—via tools like Magic Quadrants and peer‑sourced platforms such as Capterra—Gartner is widely trusted to help decision‑makers evaluate and select top technology providers objectively.
We know that home care is about trust, and that extends to the technology agencies use to serve seniors and families. By earning the trust and high ratings of so many users, CareSmartz360 aims to be a reliable partner for agencies – whether independent home care businesses or multi-location franchises – as they navigate growth, staffing challenges, and an evolving regulatory landscape.
If you’re looking to save time, improve caregiver coordination, ensure compliance, and grow your home care business with confidence, now is a perfect time to explore what an award-winning platform can do for you. See the difference first-hand – from its intuitive interface to its robust capabilities that earned those rave reviews.
Contact us or request a demo today to discover why CareSmartz360 is one of the game-changing home care software solutions of 2025 – and how it can empower your agency to reach new heights in operational excellence and client care.
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